In essence, it can contain anything that might be necessary for employee onboarding as well as existing employees.įeel free to read more on our previous blog post on how we implemented intranet on Confluence in TWN. Intranet is an environment to host company regulations, work process descriptions, tutorials, user manuals as well news in blog format to name a few. All the documentation is hosted in Confluence.Ĭonfluence can also be implemented as a tool to support internal communication. Scrolling below, the information is categorized by product platforms, products, and topics. In Atlassian's customer portal landing page one of the first things to notice is a documentation search bar for end users and administrators.Ītlassian's knowledge base integrated with customer portal It is a powerful combination that allows customers quickly find answers to their problems from troubleshooting or how-to articles.Ītlassian reports that there could be a 30-50% increase in first-contact resolutions and 10% fewer reported issues/support requests if knowledge base is implemented. Knowledge base integrated with a customer portal can be focused on either internal or external customers, who need help with a product or service.

In addition, Confluence will notify you about activities that took place while you were away so that no important updates remain unattended.Ĭonfluence knowledge base can be implemented as an individual environment or integrated with a Jira Service Management customer portal.

This makes the process of managing permissions flexible. Permissions to view and edit content can be set globally, but also individually for spaces and pages. Let's imagine a scenario where a customer and a service provider collaborate during a project.ĭuring the process different types of documentation is created - business requirements, project plan, meeting notes, technical descriptions, work results etc.īoth the customer and service provider wish to stay updated with any kind of additions, updates and edits done in the documentation without having to dig in e-mails and their attachments.Ĭonfluence enables to create spaces and under spaces it is possible to create pages. Confluence is a flexible tool for content creating, hosting, sharing and collaborative editing.ĭown below we are going to introduce some examples how to make Confluence work for you.Įnvironment to manage project documentation

How to use confluence for intranet